Managing the Wiki
Browse, search, create, edit, and delete wiki entries — the knowledge base that powers your AI agent.
The Wiki is the heart of Panacea. Every answer your AI gives is sourced from wiki entries. Keeping your wiki accurate and up-to-date directly determines how well the AI serves your customers.
Navigating the Wiki
Go to Wiki in the left sidebar. The page shows a paginated list of all entries sorted by last-updated date.
Each row shows:
- Path — The unique identifier for the entry (e.g.
docs/billing/refund-policy) - Title — The human-readable title
- Category — Optional tag for organising entries
- Confidence — How strongly the AI believes this entry is high quality (colour-coded)
- Updated — When the entry was last modified
Confidence scores
| Colour | Score | Meaning |
|---|---|---|
| 🔴 Red | 0–60% | Low confidence — entry may be incomplete, outdated, or poorly structured |
| 🟡 Yellow | 60–80% | Medium confidence — usable but could be improved |
| 🟢 Green | 80–100% | High confidence — well-structured, clear, and likely to produce good AI answers |
Searching entries
Use the search bar at the top of the Wiki page. Search is debounced (300 ms) and queries both titles and content. Results update as you type.
Creating a new entry
- Click New entry in the top-right corner.
- Set the path — use a logical hierarchical path like
products/widget/installation. Paths must be unique. - Add a title, category, and body (supports Markdown).
- Click Save.
Best practice: Use short, specific paths. Group related content under a common prefix (e.g.
billing/,onboarding/).
Editing an entry
- Click any entry in the list to open its detail view.
- Edit the title, category, or body inline.
- Click Save — changes are committed immediately.
Note: Editing a wiki entry directly (rather than through the Review queue) bypasses the approval workflow. Use direct edits for fixes you're confident about; use the Review queue for AI-suggested changes that need review.
Deleting an entry
From the detail view, click the Delete button and confirm. Deletion is permanent — there is no recycle bin.
Warning: Deleting an entry that is frequently cited by the AI will reduce answer quality for questions related to that topic. Consider archiving by marking it as unpublished rather than deleting.
Wiki gaps
The Wiki gaps page (accessible from the Analytics section) shows you which customer queries failed to match any wiki entry. Use this to discover topics you haven't documented yet and prioritise new content.
Tips for high-quality wiki entries
- One topic per entry — Don't combine unrelated information in a single article.
- Lead with the answer — Put the most important information in the first paragraph.
- Use bullet points and headers — The AI extracts structure from Markdown formatting.
- Keep entries concise — Aim for 200–500 words. Long entries dilute relevance scores.
- Update regularly — Outdated information is worse than no information.