Dashboard Overview

The Dashboard is the first thing you see after logging in. It gives you a real-time snapshot of your AI agent's health, your team's workload, and key performance numbers — all in one place.

Layout

The dashboard is divided into status cards at the top and metrics below.

Status cards

System Health

Shows whether all Panacea background agents are running normally. Possible states:

Status	Meaning
🟢 Healthy	All agents running, no errors
🟡 Degraded	One or more agents running slowly or with warnings
🔴 Unknown	Agent status cannot be determined — check the Health page

Click the card to go to Health for detailed agent run history.

Pending Reviews

The number of AI-proposed wiki updates waiting for your approval in the Review Queue. A high number here means the AI has been finding discrepancies — process the queue to keep your wiki current.

Click the card to go directly to the Review Queue.

Wiki Entries

Total number of knowledge base entries currently in your wiki. This grows as you ingest content. A healthy wiki for a typical SaaS product has 100–500 entries.

Click to go to the Wiki.

Pending Escalations

Live customer conversations currently waiting for a human agent in the Inbox. This number should be as close to zero as possible. If it's high, your team needs to claim and respond to escalations.

Click to go to the Inbox.

Performance metrics

Containment Rate

Percentage of sessions fully resolved by the AI in the selected period. Target 80%+.

Total Queries

Number of questions asked to the AI agent in the selected period. Tracks volume over time.

Helpfulness Score

Percentage of AI responses rated helpful by customers. Requires paid plan. Target 75%+.

Escalation Rate

Percentage of sessions that escalated to a human agent. Target below 20%.

Onboarding banner

If you haven't completed the onboarding checklist, a banner appears at the top of the dashboard with links to the remaining steps. Complete all steps to dismiss it permanently.